National Women Commission (NWC) invites applications from eligible candidates for the project “Integrated Platform for Gender based Violence Prevention and Response in Nepal” (Sambodhan) for following position till July, 2020

Position Brief Description of Role Eligibility
Communication and Outreach Manager-1 Oversee all communication efforts for the project. Conceptualize, design effective communication related materials and manage communication of National Women Commission Master’s or equivalent in journalism, mass communication, social sciences or other relevant field, 5 Years of experience in similar position.
M&E Manager-1 Provide comprehensive management of the project’s monitoring and evaluation system for the project and National Women Commission. Masters degree in management, development studies or related field. Minimum 5 years experience in M&E, developing result based framework.
Helpline Manager-1 Oversee day to day functioning of the Helpline and its service including monitoring demand, staffing needs and quality. Manage the smooth functioning of the Helpline in coordination with various sections. Masters in any discipline with special training in handling communication equipments or provision of customer care services. 5 years of experience in the program management or managerial position.
Legal Officer-1 Provide legal counseling to the survivors of Gender based Violence, handle cases and manage cases in the case management system. Bachelor’s degree in law, minimum 3 years of experience working in the similar position and handling cases.
Helpline Officer-1 Provide necessary information to the callers, facilitate them and follow calls and cases. Bachelor’s degree in any discipline with special training in handling communication equipments. 2 years of experience in relevant field.

To Apply:

Interested applicantsneed to submit cover letter, latest cv, work experience, educational certificate, character certificate and copy of citizenship certificate to info@nwc.gov.np or nwc.gov@gmail.com by August 8, 2019. Please mention the position you are applying in the subject.

Only shortlisted candidates will be contacted for further selection process.Women and candidates from socially disadvantaged, minority and indigenous communities are highly encouraged to apply.

Please Click below links for TOR….

TOR for Communications Manager

1.     Background

National Women Commission Nepal is a constitutional body with the provision of new constitution of Nepal, 2015 (Part 27, other Commission, Article 252-254). The Commission was established on 7th March 2002 and was regulated by National Women Commission Act, 2007 and National Women Commission Regulation, 2009. As defined in the preamble of the act, National Women Commission was established for the protection and promotion of the rights and interests of the women there by effectively include them in the mainstream of development of the women establishing gender justice.

The IPGBVPR project builds on lessons derived from the existing programs and implementation mechanisms in Nepal and seeks to fill critical gaps, with a focus on catalyzing the reach of ICT and social media to promote greater awareness about the epidemic of GBV among multiple stakeholders, facilitate a national conversation around changing social norms, and improve the quality and coordination of response services to survivors of GBV. The key focus of this project is to create a comprehensive response system to violence against women by improving access to existing services, and coordination mechanisms. This will be done by creating a 24-hour helpline (service referral) that brings together providers of support services to GBV survivors while keeping information confidential and adopting a do no harm approach for survivors. In addition, this program will provide technical support for institutional strengthening of the National Women Commission and bring together policymakers from diverse sectors to discuss ways to address GBV issues.

1.1 Project Goal

The Development objective of this project is to improve the response to Gender Based Violence in Nepal by improving the quality and reach of services for GBV survivors through a helpline, promoting greater awareness among key stakeholders and strengthening the capacity of National Women Commission (NWC).

1.2 Outcome Area of the Project

The following outcome level results and long-term measures of success are expected from the project.

  1. Enhanced efficiency and effectiveness of service delivery through helpline
  2. Enhanced capacity of NWC in addressing and advocating GBV issues
  3. Increased awareness of GBV and rights among people in project area.  
  4. Enhanced gender equitable attitudes among people in project area and key stakeholders.

1.3 Target Groups

Beneficiaries of the project will primarily be women and girl survivors of sexual and gender based violence in Nepal and specifically in Kathmandu Valley (Kathmandu, Lalitpur and Bhaktapur) and Nuwakot. All four districts were hard-hit by the earthquake and have high prevalence of GBV. Since the Helpline is intended to provide support for all people experiencing GBV, the project will ensure that non-discriminatory services to men, boys and transgender people are provided. By-standers and those who wish to positively influence their own communities will also benefit through various project activities especially in prevention of GBV through the enhanced knowledge and collaboration in transforming gender stereotypes.

  • Terms of Reference (ToR) for Communication and Outreach Manager

Job Description

The National Women Commission (NWC) is seeking candidates for the position of Communications Manager to lead NWC’s Integrated Platform for Gender Based Violence in Nepal (IPGBVPR) Communications and Outreach Campaign. He/She will be part of a team of highly synergistic, involving constant and direct interaction and information-sharing among team members, to provide high-quality advice, services and support to NWC. He/ She will handle all public outreach inquiries.

The Communications Manager will be based at NWC’s Secretariat in Kathmandu and may have to travel frequently to project districts as well as other districts. He/she will work closely with NWC and IPGBVPR’s communication officers, delegating duties, monitoring performance and ensuring positive team spirit.

The Communications Manager will advise the NWC on issues related to institutional image, media management and public speaking.

  • Duties and Responsibility

Summary of key functions:

  • Prepare Communication Strategy and plan for NWC
  • Strengthen Communication and Information Analysis Center
  • Increase reach to various stakeholders of NWC
  • Improve measures of the communication
  • Various aspects of NWC and Project
  • Oversee all communications efforts for the NWC’s IPGBVPR project including revising of communication strategy, development and implementation of a comprehensive communication action plan
  • Conceptualize, design and implementation of social behavior change communication campaign by providing inputs and implementing specific and targeted Information Educational Communication/ Behavioral Change Communication (IEC/BCC) interventions on gender equality and women’s empowerment issues for the prevention and response to GBV. 
  • Plan and execute communication activities related to community outreach, coordination with other line agencies, message development and media management.
  • Manage advocacy/communications outreach campaign on GBV and maintain networks with key stakeholders, media, NGO and development partners.
  • Conduct regular strategic assessments of the national media environment, and facilitate engagement with national, regional and community media to reach wider population to achieve the project’s objectives.
  • Draft various types of information communication products, fact-sheets, annual reports, press releases, talking points, media packets and reports especially to targeted media, brochures, briefing notes etc.
  • Monitors and analyses current events, including media monitoring and update NWC team on GBV trends and provide strategic advice to the team for further action.
  • Gather, track, and analyse from diverse sources of information on topics and issues relevant to GBV prevention and response and guide SBCC team for the development of IEC/BCC materials.
  • Provide editorial input on TV, web series, video and radio’s concept for IEC/BCC materials.
  • Attends/engages with district coordination mechanisms to ensure effective coordination of partners on GBV prevention and response. 
  • Creates knowledge, documents of lessons learned, good practices and strategies and actively share and apply this knowledge while implementing prevention activities.
  • Maintains productive and professional relation with other government agencies, development partners and NGO service providers in region and districts.
  • Create and update media and key stakeholders mapping with the support of Communications officer
  • Selection Criteria:

Education: 

  • Master’s Degree or equivalent in Journalism, Mass Communications, Social Sciences or any other relevant field.

Experience: 

  • At least five (5) years of relevant experience at the national or international non-governmental organizations.
  • Proven ability to organize press conferences, maintain good relationship with media at all levels.
  • A sound understanding of gender and gender-based violence in the Nepali context, as well as a good understanding of the stakeholder landscape at central and local levels is preferred.
  • Knowledge of national/international gender based violence trends, and ability to diplomatically handle sensitive situations with target audiences and cultivate effective, productive client relationships/partnerships.
  • Knowledge and experience in web skills, especially with regard to posting graphic images and written content will be preferred.
  •  Self-motivated, creative, excellent organizational skills, proven ability to perform multiple tasks, and ability to work with both internal and external constituencies.
  •  Excellent interpersonal skills with a willingness to work in a team environment.
  • Proven experience in working as both a leader and a member of a team.
  • Strong inter-personal skills to engage with internal experts and external media.

Language requirements: 

  • Fluency in English and Nepali language, both oral and in writing is a must.
  • Excellent English writing and editing skills.
  • Excellent written and spoken English and Nepali.
  • Exceptional ability to write, communicate, operate under pressure and tight deadlines with accuracy and professionalism.   
  • Contract duration
  • One Year

TOR of M&E Manager

Designation M&E  and Knowledge Management Specialist
Requirement 1
Duration 1 Year
Role Overview The M&E Specialist will provide comprehensive management of the project’s monitoring and evaluation system for Integrated Platform for Gender Based Violence Prevention and Response in Nepal (IPGBVPR) implemented by National Women Commission, Nepal.
Requirements- Skills, Qualifications and Experience Master degree in management, social research, development studies or a related field. Minimum 5-7 years relevant experience in M&E, developing Result Based Framework and processes within it.Demonstrable technical expertise in designing, implementing, and overseeing monitoring and evaluation tasks.Relevant experience in developing/using database and conducting assessment/research is desirable.Good understanding of humanitarian principles and minimum standards.  Expert in MS Excel, and MS Access preferred and statistical analysis tools like SPSS and NVIVOExcellent interpersonal, communications and analytical skills in both local language and English.Strong skills in communication effectively with good writing/editing skills in producing reportsKnowledge of human rights based programming  Knowledge of gender and GBV issues and dynamics in Nepal

Job Summary

The incumbent will have the overall responsibility of supporting National Women Commission (NWC) in data collection and analysis, which is central to monitoring and evaluation of service delivery and to gathering evidence for policy to address GBV in Nepal. The M&E Specialist will support in the monitoring and evaluation efforts by strengthening existing monitoring and evaluation (M&E) system, adapt and implement data collection and analysis tools, mechanisms and systems based on a coherent monitoring framework.

Responsibilities and Task

  1. Updating and building capacity in utilization of an effective monitoring system to collect information about program activities.
  2. Support the project and NWC to use the case management system to generate data sets, analyze them meaningfully and utilize it for policy advocacy.
  3. Review the developed indicators in the result based framework which are used to monitor both quality of case-level processes and project-level outputs.
  4. Work closely with the ICT partner of this project to understand the ICT infrastructure that will be the basis of the GBV Helpline and align it with the data needs for M&E purposes
  5. Work closely with the project team to revise the existing monitoring and evaluation system in coordination with relevant local partners and donor as well as analyzing, interpreting and communicating information in a way that promotes informed decision-making for on-going and future programmatic activity. 
  6. Review and Simplification of the existing Result Based Framework and Indicator Tracking Sheet.
  7. Conduct and write up annual monitoring assessment and work closely with the third party M&E consulting firm for conducting the survey
  8. Adjusting the existing database and data elements, with a focus on program outcome-level indicators,
  9. Oversee the alignment across partner data collection and management tools.
  10. Advise NWC on conducting research on issues of high priority.

ToR of Legal Officer

Key Responsibilities:

  • The legal officer is responsible for providing legal aid and counseling service to the survivors of GBV and represents them in the court if required. Furthermore, the cases have to be documented in the Case Management System (CMS) after each session.
  • Proper management of cases received
  • Responsible for delivering high standards of service to clients by making the most effective and efficient use of helpline staff and technology resources
  • Responds to the needs of Helpline callers using expertise to assess daily contacts and determine need for Information and referral
  • Documents caller information in designated databases & provides complete data for each contact in order to provide accurate measures for the Helpline program
  • Tailors informational mailings and phone contacts to clients’ assessed needs.
  • Assists in training staff to ensure the continued provision of a professional quality caller response system.
  • Participates in programs, and staff meetings and trainings to enhance skills and knowledge base as part of ongoing education
  • Provides community-based trainings and outreach as designated
  • Other duties as assigned.

Qualification and Experience

  • Bachelors in Law
  • 3 years of experience working in the field of law and directly dealing with the survivors of Gender based Violence
  • Excellent interpersonal and verbal/written communication skills to work effectively with diverse populations
  • Self-starter with the ability to analyze information and make timely, appropriate decisions
  • Flexibility and adaptability to collaborate with team, volunteers, and different stakeholders
  • Strong organizational skills and proficiency in maintaining systems and procedures
  • Proficiency in Microsoft Office
  • Keen sense of integrity and commitment to confidentiality
  • Ability to oversee and direct the work of Helpline Staffs
  • Must be a combination of expert service provider, coach, trainer, mentor, motivator and manager.

Terms of Reference (ToR) for Helpline Manager

Duties and Responsibilities

  • Coordinate the day to day running of the Helpline and its services including monitoring demand, staffing needs, bottlenecks, and quality
  • Supervise the Monitoring and Evaluation Officer, ICT Officer and Helpline operators
  • Recruitment, training and supervision of helpline staff, including:
  • ensuring Helpline staff are up to date through team meetings, one on one sessions, information sessions, skills verification and written

communication;

  • provision of induction and ongoing training;
  • coaching in call quality, customer service and flexible service delivery skills, legal and referral information, use of systems and policy and procedure information
    • Manage leave and staffing issues
  • Monitor the nature of customer inquiries and handle complex or sensitive customer calls and complaints
  • Manage rostering and scheduling to meet expected call volumes and peak demands
  • Work with the Case Manager to carry out quality assurance of helpline services including ensuring a high level client service, accurate and timely provision of information and referral to clients, compliance with the Code of Conduct, and maintaining client confidentiality
  • Work with the Case Manager and CSOs to track the status of cases
  • ·         Develop and maintain manuals and systems as appropriate including revising the Ethical Guidelines and Operations Manual
  • Monitor use of the CMS across the NWC and partnered Civil Society Organizations(CSOs) and provide training if required
  • Work with the M and E Officer to ensure accurate data entry and monitor data quality
  • Work with the M and E Officer to track progress and prepare regular progress reports
  • Work with the ICT Officer to ensure that NWC ICT is in working order
  • Identify business process and CMS improvements and work with the Project Director and Monitoring and Evaluation Officer to implement these improvements
  • Monitor the project budget and expenses
  • Prepare project reports
  • Organize regular project management committee meetings
  • Act as a first point of contact for CSOs. Work with the Director to resolve issues.
  • Organize regular meetings of helpline staff including CSOs
  • Uphold Nepal Government core values and principles

Required skills and experience

  • Masters in any discipline, with special training in handling of communication equipment or provision of Customer care services
  • Excellent communication skills
  • Client service
  • Minimum five years’ experience managing staff in a client service environment
  • Excellent computer skills, particularly in Excel and use of databases
  • Knowledge of gender issues in Nepal, particularly in GBV, Fluency in English, spoken and written
  • Project management experience
  • Fluency in oral and written English and Nepali
  • Managing a helpline (desirable)
  • Legal experience or knowledge (desirable)

Required competencies

  • Initiative to deliver required outputs and planned results.
  • Ability to build a motivated team and to respond effectively to staff within the team
  • Dynamic and flexible with proven ability to work under pressure.
  • Enjoy working in a demand-driven environment, motivated by willingness to respond rapidly and effectively to the needs of many clients.
  • ·         Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
  • A team player with strong inter-personal skills and the ability to comfortably communicate at all levels.
  • Ability to identify client needs and deliver them promptly and accurately.
  • Interactive personality and customer care service skills.
  • Demonstrating/safeguarding ethics and integrity
  • Demonstrate corporate knowledge and sound judgment
  • Self-development, initiative-taking
  • Co-operate across work areas to improve outcomes for customers
  • Facilitate and encourage open communication in the team, communicating effectively
  • Provide regular constructive feedback to staff to build on strengths and achieve results
  • Address and resolve team and individual performance issues in a timely and effective way, including unsatisfactory performance

ToR of Helpline Officer

Duties and Responsibilities

  • Handle incoming and/or outgoing calls using a computerized system
  • Handle caller’s inquiries whenever possible
  • Re-direct calls as appropriate and take adequate messages when required
  • Welcome, assist, inform and/or direct clients and announcing them appropriately
  • Keep mailing lists and telephone lists up to date
  • Receive, open and register using a computerized system all incoming calls
  • Ensures monitoring and screening all incoming telephone calls and directing them to appropriate Case Manager or referral
  • Responds to enquiries from survivors of Gender based Violence.
  • Provide necessary information to the callers; facilitate them.
  • Follow up calls to the callers and service provider
  • Receives and disseminates all messages left by callers to appropriate staff member
  • Must be polite and courteous while answering the call
  • Transcribe all the calls received

Required Skills and Experience

  • Bachelors in any discipline, with special training in handling of communication equipment or provision of Customer care services.
  • Computer knowledge, particularly Microsoft Word, Excel and internet applications.
  • Minimum of two (2) years of relevant experience.
  • Fluency in English, spoken and written, is essential.
  • Good typing skills.

Required Competencies

  • Initiative to deliver required outputs and planned results.
  • Dynamic and flexible with proven ability to work under pressure.
  • Enjoy working in a demand-driven environment, motivated by willingness to respond rapidly and effectively to the needs of many clients.
  • A team player with strong inter-personal skills and the ability to comfortably communicate at all levels.
  • Ability to identify client needs and deliver them promptly and accurately.
  • Interactive personality and customer care service skills.
  • Demonstrating/safeguarding ethics and integrity
  • Demonstrate corporate knowledge and sound judgment
  • Self-development, initiative-taking
  • Acting as a team player and facilitating team work